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DBS Bots send identical responses

This is the response received by another person who wrote in to question DBS choosing to support Focus On The Family.

On Thu, Nov 27, 2008 at 2:55 PM, Customer Service Feedback <customerservice@dbs.com> wrote:
Dear Ms Oh

We thank you for your feedback and appreciate your concerns.

Our charity partner, Focus on the Family (Singapore), is a non-religious
and non-political organisation, supported and endorsed by the National
Family Council and the Ministry of Community Development, Youth and
Sports in Singapore.  Its community programmes are widely supported by
like-minded socially responsible corporate citizens such as MediaCorp,
Far East Group, to name a few.

The contribution from DBS will go towards supporting the children’s
programmes in Singapore.  This is part of our efforts at DBS to support
families and children during this festive period.  We had supported
various local charities before in the past, such as The Singapore
Children’s Society during Christmas in 2006.

DBS will continue to play its part to support the community at large,
and we hope to have your kind understanding and support.

Yours sincerely

Rena Leong
Assistant Vice President
Customer Care & Feedback Management
Consumer Banking Group Singapore
Fax: 6534-4077
Email Address: customerservice@dbs.com
Operation Hours: 8.30am to 6.15pm
Monday to Friday

Except for the date, who it’s addressed to & who it’s signed by the letter is identical to the one I received.

Even though I’ve already pointed out Focus On The Family is a religious organisation.

So either:

1. DBS doesn’t pay attention to complaints, just decides which template is suitable & sends it out without any attempt to read or update their information (just a check in her ‘responded to complaint box’ and Rena Leong/Daisy Ong can move on to the next complaint & next template)

2. DBS still believes Focus On The Family is not a Christian organisation. (Given this level of ignorance/lack of research/deliberate blindness would you trust DBS to handle your money?)

3. DBS is aware of Focus On The Family is a strongly Christian organisation. DBS prefers to lie to its customers and keep them blind to what’s happening. Is this to please fundamentalist board members/ex-CEOs? (Again, if this is the way DBS policy works, do you trust them with your money?)

Isn’t this another instance of their “listen to our sweet condescending banker spiel, we know better than you, don’t ask questions, trust us on ‘Focus On The Family’ just as you trusted us on buying ‘High Note 5’!


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